We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Apple Logo

Apple

Application and Network Response Analyst

Apply Now
🌎

Austin, Texas, United States

1d ago
👀 1 views
📥 0 clicked apply

Job Description

Description

Description
Keeping AppleCare’s worldwide contact centers running smoothly is at the forefront of what we do. AppleCare Contact Center Operations is looking for an enthusiastic, independent person to join our AMR Application and Network Response team. As an ANR Analyst, you will be point of contact for issues affecting tools and their respective network setups and configurations. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. Our environment makes space to listen, learn, and amplify diverse perspectives and experience. We’re committed to helping employees explore their potential. Responsibilities of the role include: - Participate and lead meeting with global stakeholders in Support Enablement and Business & Process Support - Network with peers and senior internal personnel in areas of expertise to gain knowledge and share best practices - Present to senior leadership regularly and as needed - Regularly attend staff meetings and engage in discussion topics - Meet with Product Owners and IS&T business partners to drive issue resolution on a weekly basis - Break-fix support for tools used by Advisors, managers, and above such as Core, Enso, GBI Portal, MMT, and Safeview - Sustaining support for systems such as TDO, Slack, and PII, as well as other applications onboarded through the Support Intake Process - Outage management for lower-level application and network issues - Advisement to stakeholders on how to update support methods - Support for internal and supplier-side issues

Minimum Qualifications

Minimum Qualifications
  • One plus year of experience working within Business and Partner Support Organization(s), including Apple Business Support, iOPs (Customer Advocacy or Carpe Facto), AppleCare Partner Relations, Customer Relations, Apple Product Verification and iOS activations, or SSL
  • Ability to work independently and successfully navigate ambiguity
  • Strong attention to detail with an ability to articulate findings succinctly

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Communicate effectively with peers and leadership to discuss process and procedures, new initiatives, stay aligned and gain agreement; talk through and resolve differences of opinion and personality conflicts in an effective and professional manner
  • Effectively deliver feedback to peers and management
  • Makes space to listen, learn, and amplify diverse perspectives and experiences

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

More

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apply Now

More Jobs at Apple

Locations
Jobs by Title
Jobs by Type