Global Facilities Coordinator - EMEA (6 month contract)

We’re looking for a service oriented and organized Global Facilities Coordinator to join Hootsuite’s Global Facilities team in London, UK on a 6 month contract. Reporting to the Manager, Global Facilities EMEA, you will play a critical role in supporting office operations across the EMEA region. In this role, you will ensure seamless logistics, coordinate special events, and address facilities-related needs to create a positive and engaging workplace experience for our employees.

WHAT YOU’LL DO:

• Manage front desk operations, including welcoming employees, vendors, and guests, ensuring a professional and friendly first impression.
• Support office operations by managing and troubleshooting the online desk/room booking system, addressing employee concerns related to bookings, access cards, and general office issues.
• Coordinate shipping, receiving, and security logistics to maintain smooth day-to-day operations.
• Collaborate with the Global Facilities Team to drive continuous improvement initiatives, develop maintenance plans, and schedule necessary repairs to support seamless operations.
• Respond to and resolve facilities-related tickets for North America and APAC offices in a timely manner, providing additional support to EMEA offices as needed.
• Promote workplace engagement by organizing and supporting programs that enhance the employee experience, such as “Perch Days,” fostering a positive and inclusive workplace culture.
• Monitor and address comments/questions in the office Slack channels, ensuring employee concerns are promptly resolved.
• Partner with local offices to coordinate internal employee events, ensuring access to necessary resources for successful planning and execution. Assist with sourcing external venues, coordinating vendors, and event logistics.
• Work with other teams to support onboarding and offboarding processes, and facilitate employee access to other Hootsuite locations.
• Assist with Health & Wellness programs, provide occupational health and safety support, and contribute to environmental reporting initiatives
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Relevant experience of administration support and/or facilities management-related experience 
• Collaboration and Teamwork: Ability to work independently and collaboratively with others in a service oriented environment
• Passion for Customer Service: dedicated to providing exceptional customer service to internal clients
• Detail Oriented: skilled at managing details from the large to the small 
• Time management/multi-tasking: Ability to work effectively under pressure in a fast-paced, growing environment
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Tech Savvy: Experience working with Google Suite products and Zen Desk would be beneficial, but not required
  
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-CK