Apple
Business Support Analyst - Retail Fulfilment Operations
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Cork, County Cork, Ireland
2d ago
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Job Description
Description
Description
Lead execution of order change management processes for Digital Consumer and Retail Small & Medium Business customers in line with AppleΚΌs strategy for online business. Collaborate cross-functionally to deliver flawless execution of New Product Introductions and other key events as per plan of record for Apple Store Online customers Play a key role in delivery of regional and global fulfilment projects from review of business requirements, development of test cases and completion of user acceptance testing. Support operational queries from partner organisations. Identify trends and recommend actions to drive positive business impact. Take a practical and pro-active approach to problem solving. Be solution oriented and innovative. Drive process & system innovation leveraging BI tools and Data Science solutions
Minimum Qualifications
Minimum Qualifications
- Obsess over the customer experience with a positive can-do attitude.
- Excellent communication, interpersonal and influencing skills in a cross-functional team environment
- Meticulous attention to detail & ability to drive flawless execution within tight deadlines
- Technically minded & comfortable in the use of Excel, Tableau and other reporting / data visualisation tools
- Strong analytical skills with a track record of dealing with complex large data sets and evaluate, analyse and present data with meaningful insights
- Exceptional work ethic, confidence to make critical decisions and flexibility to react to the challenges of a fast-paced environment
Key Qualifications
Key Qualifications
Preferred Qualifications
Preferred Qualifications
- Experience working with SAP systems, including SAP ERP, SAP S/4HANA
- Presentation skills at executive level
- Program / project management experience is an advantage
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
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