About Us:
Blueshift’s AI-Powered Marketing Platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. We are growing rapidly and have consistently been rated a leader in the Customer Data Platform (CDP) and Multi-channel marketing automation categories. We're backed by top tier VCs, and have been recognized as a “Cool Vendor for AI in Marketing” by Gartner. Customers love our product, and achieve tremendous ROI from using our solution. Blueshift has been recognized as one of the fastest growing tech companies in North America in the recent Deloitte’s Technology Fast 500 list, and has raised a total of $65M in venture capital.
Our vision is to put AI in the hands of every Marketer. By building best-in-class teams, we create best-in-class products and experiences that our customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.
At Blueshift, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Blueshift is a place where people from all backgrounds can make an impact.
About the role:
As the only CSM in Europe, this is a high-impact opportunity. Your role will be cross-functional in nature, working alongside Sales, Support, Product and Engineering, enabling you to experience multiple aspects of a hyper-growth tech company from within.
This role is fully remote and the CSM must live in the UK.
Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their business and marketing goals, advising on how to customize Blueshift for their needs, and becoming their long-term partner.
Responsibilities:
- Build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training and more
- Structure and manage project plans for successful onboarding and product adoption
- Conduct engaging product demos to new customers and existing accounts
- Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
- Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs
- Function as the voice of the customer and provide internal feedback on how Blueshift can better serve our customers
- Develop and constantly improve processes to engage customers and provide recurring value
Must Have Requirements:
- Familiarity with the MarTech landscape, email deliverability and compliance requirements
- Experience with email marketing, mobile notifications, or SMS software
- Experience with marketing automation platforms such as Responys, Exact Target, Adobe Campaign Manager, Mailchimp, Marketo, etc.
- 5+ years of account management experience from a high tech company
General Requirements:
- Excellent organizational, analytical and influencing skills
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service tools
- Strong written & verbal communication skills
- Enjoys working closely with customers to ensure their success at all times
- A real doer who takes initiative to get things done and elevates performance of others by being an inspiring team player
Benefits & Perks:
- Competitive salary and meaningful equity
- Pension & Health insurance
- Unlimited time off
- Great work/life balance, and friendly remote working policy
