Senior Manager, Competency Development (Bangkok-based role, relocation benefits provided)

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Location: Bangkok, Thailand (Central World Office)

Reports to: Associate Director

Relocation Benefits: Provided

Get To Know Our Team  

The Supply department is the B2B part within the Agoda organization that links with our external partners to ensure the supply of accommodation, flights and activities. Within Supply the ‘Strategic Projects Management’ team has been formed to raise the standards of project management across the entire department, lead the way by managing the largest and most impactful projects, develop a governance framework by which to plan, run and report all significant projects going forward and ensure the upskilling of everyone involved in project work.  

Your role: 

• Hiring & Onboarding: Build and improve hiring processes by introducing initiatives like shadowing and automating training for new managers. Create a strong induction program to help new hires succeed and grow quickly. 

• Learning & development and competency management: Design and manage competency mapping, L&D programs including content creation or manage the third-party training provider, and create career mobility frameworks 

• Talent management: develop retention plans or motivation for top talent and coaching plan for under performers 

• Performance management: lead the Supply performance review process to ensure continuous improvement. 

• Other Projects: Take ownership of additional projects that support the team’s goals and contribute to organizational success. 

In this role, you will get to: 

• Work with various stakeholders: close collaboration with different teams within people’s team of Agoda as well as internal parties within supply; especially senior stakeholders including SVP and regional/ country directors 

• Conduct the analysis both quantitatively & qualitatively and propose ideas : people development and learning is a continuous process that you will need to analyze the results from different indicators and continuously develop framework, validate, and convince various stakeholders both within supply team and cross function 

• Propose ideas to improve the process: there are a number of process involved; which has various rooms to optimize to make it more efficient 

• Make the impact: in addition to observing and tracking KPI results, you will be able to see the changes from qualitative feedback from teams as well. 

  
What You’ll Need to Succeed (Must Have)  

• Minimum 6+ years of experience working preferably in people’s team or consulting firm and worked on people topic before 

• Bachelor degree in HRM, psychology experience is a plus 

• Strong understanding of competency models and assessment tools 

• A high level of proficiency in the MS Office Suite, especially in Excel and Powerpoint 

• Highly detailed person 

• Strong analytical skills on both qualitative and quantitative aspects 

• The interpersonal skills to interact professionally with stakeholders at Director level and above 

• Excellent verbal and written communication skills (in English), including the ability to report project updates clearly and succinctly to different levels of the management hierarchy. 

• The drive, speed and creativity to not only execute given tasks, but proactively come up with your own ideas and create improvements for everyone. 

It’s Great if You Have (Good to Have)  

• Proficiency in SQL, Tableau 

• Experience in working with senior stakeholders 

• Experience in using Workday 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.