Atlassian/Jira Administrator

Job Summary

Responsible for managing and configuring Atlassian Jira and related tools (Confluence, Bitbucket) to support team workflows. Tasks include user management, customizing workflows, creating dashboards/reports, ensuring system performance, and providing technical support. Collaborates with teams to optimize tool usage and troubleshoot issues, ensuring alignment with project needs and best practices.

What you will do

• Administer and configure Atlassian products (Jira, Confluence, Opsgenie, Jira Service Desk) to meet team and organizational needs.
• Manage and evaluate Atlassian add-ons, ensuring they align with business goals.
• Collaborate with cross-functional teams to streamline processes and enhance Jira workflows, custom fields, and other configurations.
• Develop, test, and implement integrations between Atlassian products and internal applications.
• Perform Jira "hygiene" tasks, including cleaning up outdated projects, fields, workflows, and duplicates.
• Train employees and new hires on Jira best practices, new features, and how to effectively use Confluence.
• Stay current on new developments in Jira and Confluence, researching and implementing ways to improve usage.
• Address and resolve issues in Jira Projects and Confluence, working closely with other teams, and Atlassian Premier Support when necessary.

What you will have

• 3+ years of experience administering Atlassian products (Jira, Confluence, Opsgenie, Jira Service Desk).
• Proficient in Jira Query Language (JQL) for advanced search and reporting.
• Strong communication skills, both written and verbal, with the ability to collaborate across various teams.
• Familiar with Scrum and Kanban methodologies.
• Experience in extending Atlassian tools through custom development or scripting is a plus.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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