About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Customer Service Outsourcing Manager to join the Customer Relations Team (CRT) on a permanent contract starting May/June 2025. You will be responsible for managing the designated vendor activities and maintaining both new and existing vendor relationships.
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience. The Customer Support Team is answering questions and requests in 20 different languages, every day and 7 days a week.
As a Customer Service Outsourcing Manager, you will be reporting directly to the Vendor Operations Manager and working with a direct team of 4 people.
