Customer Support Specialist (Saas Experience) (Nutshell Team)

Nutshell is a proud Google Premier Partner with 6 offices in the US as well as an office in Guatemala and another in Cape Town, South Africa, where we are a registered employee as WebFX South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every continent, servicing clients globally. We currently have talented team members across the globe (representing 18+ Countries) who work remotely full-time and have done so for 10+ years.

No matter where you’re located, we’d love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a global scale. We thrive on driving business growth for our clients and are looking for people who take pride in their marketing efforts and enjoy having fun at the same time. Sound like you? Great! Keep reading:

Along with very competitive base pay, we offer performance bonuses and ongoing learning bonuses (yes, you get paid to learn!), world-class digital marketing training (Organic SEO, Local SEO, PPC, Google Analytics + Studio, etc.), long-term career track opportunities, and health insurance (including dental, vision, remote doctor, etc.), along with a number other benefits!

Read below to learn about some of the benefits you can expect when working with us:

- No matter where you are located or your position, Nutshell offers long-term stability to all of our FXFamily members. In fact, many of our global/remote team members have been with WebFX for 10+ years, and we’re hoping you can be too! 🌏

- We put our people first; it’s as simple as that. You’re never on your own - when you run into inevitable challenges, we’re there to support you along the way!

- Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry because, again, we put our people first.

- When you join Nutshell, you don’t just join a company; you join a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small! 👏

- Access to virtual professional development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.

- Invitation to our annual FXFest – an all-expenses paid trip for our international team members (with a 1-year tenure) to our company headquarters. The week-long event is filled with activities, learning, and motivation to help unite our U.S. and global staff! 🛫

- Fully equipped home setup including computer, dual large monitors, headset, seriously fast internet, generator, and more! 🖥️

- Multiple schedule options from which to choose. 📅

- Be part of a rapidly growing company that, at the same time, only partners with clients who share our values.🌱📈

- Unrestricted access to the dozens of proprietary software/platforms our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here!

- Merit-based promotional structure

- Annual merit-based compensation increases! 💰

- We have a very strong commitment to giving back globally - in fact, it’s one of our values here at Nutshell & WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals - since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that here!

Our organization grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands.