Payment Operations & Risk Analyst

The Squarespace Payment Operations & Risk team is growing. We’re looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.

You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).

RESPONSIBILITIES

• Continuously monitor and evaluate fraud and portfolio risks through internal & external reports and tools
• Investigate/resolve escalated cases of account suspensions
• Conduct merchant and transaction level risk reviews
• Make decisions to approve/reject/escalate users for further information
• Maintain and improve current risk reporting
• Partner with Finance team to investigate chargebacks
• Partner with Customer Operations team to resolve escalated client issues
• Identify fraud rings and patterns of abuse
• Investigate/resolve payment related issues or exceptions
• Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
• Provide training and mentorship for new Risk Analysts as the team expands

QUALIFICATIONS

• 4+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
• Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
• You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
• You have experience using data to back up assumptions and make recommendations
• You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
• You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• Up to 26 weeks of full pay for birth parent leave and up to 20 weeks of full pay for non-birth parent leave
• 12 weeks of pay to care for an ill family member 
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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