CRM Manager

Squarespace is looking for a passionate CRM Manager to develop and maintain CRM campaign strategy for our suite of SAAS products.

You will take a data informed approach to customer targeting and campaign performance. You will support product expansion into new markets and verticals. You will be part of a results focussed team aimed at expanding CRM contribution to subscription and revenue growth.

You will work hybrid from our New York headquarters and report to the Global Head of CRM.

You'll Get To...

• Work with PMM partners to identify key moments in the customer journey to effectively leverage CRM channels (email, IPM, mobile) and influence behavior
• Support the Product Team by developing campaigns, triggered flows, and promotions that deliver against revenue, conversion, engagement and retention goals
• Intake campaign requests from business partners. Set prioritization and project timelines based on company goals and operational bandwidth
• Identify opportunities to cross sell and upsell within our house of brands
• Collaborate with Audience Strategy team to ensure engineering of data elements necessary to power campaigns are appropriately prioritized
• Work with Campaigns team to align on campaign production roadmap and refine go to market processes
• Interface with Senior Leadership Team, representing CRM work, communicating results and gathering input
• Maintain customer journey documentation and keep key stakeholders informed
• Clearly communicate insights and recommendations to the team backed by data
• Inspire the business to be customer-centric by contributing to business-wide understanding of metrics, performance and journey principles

Who We're Looking For

• 5+ years of demonstrated success in a CRM and/or customer journey focused role within marketing
• Knowledge of overall email processes and ESP platforms
• Impeccable attention to detail, time management skills and strong work ethic
• Ability to champion ideas and execute in an expedited time frame and to establish trust and maintain a collaborative spirit working cross-functionally in the organization

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Cash Compensation Range: $126,500 - $175,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to receive an incentive award as part of their total compensation.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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