Manager, SMB Partner Account Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Manager, SMB PAMs, you will oversee a team of Partner Account Managers, ensuring they are set up for success to achieve their goals. These goals will also be met by working on a variety of initiatives that ultimately will benefit the ongoing partner experience. This includes, but is not limited to overseeing and iterating on our partner engagement model, aligning with our Partner Recruitment team, and driving revenue. You will leverage strong communication and consultative skills to understand your team's needs and establish a growth strategy so that your team is able to hit various goals presented to them.

The Manager, SMB Partner Account Managers recruits, trains, develops and supports new and experienced Partner Managers to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. Responsible for training and developing their direct reports, while also being on top of the forecast and important leading indicators of success.  In this role you are responsible for enabling your team to manage Klaviyo partners, and ensure they are articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) with their partners, and driving co-marketing alongside the ecosystem marketing team, and ensuring they are acting as a thought leaders in their space.

How you’ll make a difference:

• Become a trusted management advisor that your team can lean on regularly
• Become a fierce internal advocate of the partner program to ensure our team is interlocked with other departments in order to achieve our goals
• Collaborate with your team to enable them to activate new agency partners by building and managing a lead referral pipeline with your partner portfolio
• Be comfortable operating with and exceeding revenue-focused goals at the team level
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future
• Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production
• Manage new and existing team members to ensure success across the entirety of the Agency Partnerships managed program
• Travel: up to 25%, to meet and develop relationships with our agency partners, team members and participate in events

Who you are:

• 4-6 years of relationship building experience that you can share with your team and showcase that you are adept at influencing and relationship building
• Have partnerships and/or sales experience
• Are thoughtful, engaging, and energetic
• Are comfortable and confident teaching your team members on how to thoughtfully hunt and adding/extracting value from new partnerships
• Obsessed with understanding how you can make the partnership experience more beneficial to our service partners
• Extremely comfortable both operating on a team level and working with management peers to identify and solve complex problems
• Comfortable presenting in large groups (both internally and externally) as you will be showcasing yourself as a thought leader in our organization and industry
• Proactively solicit and act on feedback from your customers, partners, team members, and peers.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 4-6 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with Sales, Enablement, CS, Marketing and Product to achieve top line company revenue goals
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

#CR1 #LI-Hybrid 

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$106,400—$159,600 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).