Inbound Sales Development Representative (London, United Kingdom)

As an Inbound Sales Development Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.

This is a full time role in our London office within a hybrid environment.

What you'll do at Figma:

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing 
• Close inbound sales requests for expanding subscription
• Adding products
• Adding licenses 
• Adding new instances to existing account 
• Upgrading to Enterprise Plan 
• Manage inbound billing requests (such as processing renewals and changing payment term/method) 
• Close targeted outbound account renewals 
• Qualify and route inbound sales requests from net-new prospects to an aligned Account Executive 
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products 

We’d love to hear from you if you have:

• Desire to build career in Sales - ultimately working towards Business Development Representative and Account Executive roles at Figma 
• Excellent written and verbal communication skills as well as exceptional attention to detail 
• Proficient organizational and time-management abilities, and proven track record of prioritizing by urgency/impact of tasks
• Strong technical aptitude with ability to learn new products, processes, and policies as we go 
• Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
• Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
• Proven ability to initiate tasks independently and adapt swiftly to feedback
• Exposure to or interest in product development and web-based collaborative tools
• Professional Fluency in French or German

While it’s not required, it’s an added plus if you also have:

• B2B SaaS experience 
• Customer-facing Sales/Support experience 

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.