Account Manager, Mid-Market

WHY WE’RE LOOKING FOR YOU

At Retool, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts, ensure customers get to value, manage renewals, identify expansion opportunities, and serve as their main point of contact. The ideal candidate will have a passion for sales and helping others. They will have a drive to hit sales targets and provide exceptional customer service. You’ll love this role if you want to build meaningful, long-lasting relationships that move our business forward.

WHAT YOU'LL DO

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Negotiate the renewal of annual contracts and ensure that renewals are made in a timely fashion 
• Form strategies to deflect potential churn or contraction of existing contracts
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build a pipeline of these cross-sell and upsell opportunities that will support the achievement of quarterly targets

WHO YOU'LL WORK WITH

As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.

THE SKILLSET YOU'LL BRING

• Professional experience in a sales or customer service role in the mid-market space
• Consistent attainment of hitting and exceeding quota for new and/or expansion business 
• An ability to conduct discovery calls to identify opportunities and build pipeline
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail
• Demonstrated ability to position proposals, negotiate commercial terms, and close deals

PREFERRED QUALIFICATIONS

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Gainsight, Outreach, and Salesforce
• Professional certification (ex: from Strategic Account Management Association)