Amazon’s Disability & Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S. The Work Wellness Coaching Program provides a highly individualized accommodation coaching service as required under the Americans with Disabilities Act (ADA). It is tailored to the specific identified needs of the employee as defined by the employee and the business. Work Wellness Coaching is a short-term accommodation that helps employees with qualifying disabilities learn, manage, and perform the essential functions of their job.
Role Description:
The Work Wellness Coach (WWC) is a key member of our accommodations team, providing virtual 1:1 coaching services to Amazon employees with ADA-qualifying cognitive and mental health disabilities. A WWC supports employees with disabilities across all business settings that affect executive functioning such as focus, memory, communication, and decision making. A successful WWC works with the employee to identify barriers related to their disability and creates individualized coaching plans to mitigate those barriers that impact job performance. They are a disability coaching subject matter expert, providing consultation and collaborating with internal team members to devise innovative accommodation solutions, and establishing ramp-back accommodation support for employees ending leave. Successful candidates will have expert resource knowledge and superior communication skills with proven success in case management of complex disabilities and influencing across multiple professional settings.
Roles and Responsibilities
- Provide disability coaching, resource referrals, information, and support to employees with qualifying conditions, as well as relevant supervisors, Human Resources, and other partners to support Amazon’s retention efforts
- Identify individual support needs and barriers related to disability, as well as learning and communication style.
- Creating coaching plans outlining frequency, duration, and scope of coaching activities tailored to individual needs. Support needs could include: improving communication, organization, planning, workload management, etc.
- Problem-solving or role-playing scenarios for stressful work situations and self-advocacy
- Improving work habits, creating systems and routines, and creating tools for handling day-to-day stressors
- Maintain a high level of communication with all stakeholders: Accommodation Consultants, HRBPs, hiring managers, third party vendors, and other members of the Disability and Leave Services team
- Make accommodation recommendations and refer employee to appropriate internal and external resources
- Research relevant training topics and conduct training for DLS team members, HRBP’s, and hiring managers as needed
- Assist in tracking trends related to case types and employment classifications to aid in new program initiatives
Key Competencies:
- Demonstrated ability to collaborate effectively with a diverse set of multi-level stakeholders and drive appropriate solutions
- Knowledge of federal and state disability laws and resources
- Excellent customer service and communication skills, both verbal and in writing.
- Strong problem solving, critical thinking, time management and priority setting skills
- Ability to build rapport and communicate effectively with all levels of business contacts
- Ability to diagnose problems, identify and drive appropriate solutions
- Demonstrated ability to deal with confidential information, including sensitive human resources situations (performance coaching, delivering disciplinary plans, etc.)
- Experience working with Vocational Rehabilitation and government programs
- Experience with coaching or providing direct support to individuals with disabilities
Key job responsibilities
Roles and Responsibilities
• Provide disability coaching, resource referrals, information, and support to employees with medical conditions or disabilities, as well as relevant supervisors, Human Resources, and other partners at an escalated level to support Amazon’s retention efforts
• Identify individual support needs and barriers related to disability, as well as learning and communication style
• Creating coaching plans outlining frequency, duration, and scope of coaching activities tailored to individual needs. Support needs could include: improving communication, organization, planning, workload management, stress management etc.
• Provide consultation and supervision to team members on complex and escalated cases
• Maintain a high level of communication with all stakeholders: Accommodation Consultants, HRBPs, hiring managers, third party vendors, and other members of the Disability and Leave Services team
• Make accommodation recommendations and refer employee to appropriate internal and external resources
• Supports the leadership team by demonstrating understanding of customer needs and expectations as well as ensuring performance objectives are met
• Conduct training for DLS team members, HRBP’s, and hiring managers as needed
• Stay current on legislation and national, state and local issues affecting employees with disabilities as well as evidence-based best practices for coaching
• Utilizes case-driven data and metrics to inform on trends and best practices for case management within specific disability types
• Drive process improvements to improve employee experience and program outcomes
• Bachelor's degree in Psychology, Vocational Rehabilitation Counseling, Social Work or equivalent
• Experience in disability/vocational rehabilitation intervention in a professional environment
• Experience with case management and accommodation compliance
• Knowledge of Human Resources or Vocational Rehabilitation
• Experience managing direct reports, including workforce and project management
• experience working with employees with disabilities, accommodations and/or leave of absences functions, human resources, or employee relations experience at a large tech-focused company
• experience working with individuals with one or more of the following diagnoses: autism, depression, ADHD, Traumatic Brain Injury, and/or mental health conditions
• leadership role managing direct reports, e.g., workforce management, project management, etc.
• Job coaching experience working with senior-level leaders in technology-relevant environments (with executives, computer programmers, program managers, software designers, etc.)
• Master’s degree from an accredited university in Psychology, Vocational Rehabilitation Counseling, Social Work, or related field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
