Solutions Architect

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Summary:
The Reporting Product Expert plays a critical role in enabling data-driven decisions through the design, optimization, and deployment of scalable reporting solutions. This role bridges the gap between technical reporting capabilities and business needs, ensuring stakeholders have accurate, actionable, and user-friendly data insights. The ideal candidate possesses deep knowledge of reporting platforms, strong business acumen, and a collaborative mindset.

Key Responsibilities:

• Serve as the subject matter expert for the organization’s reporting products, tools, and frameworks.
• Collaborate with stakeholders to gather requirements, understand KPIs, and translate business questions into effective reporting solutions.
• Design and deliver reports and dashboards that provide clear, actionable insights to users across business units.
• Define and maintain report data standards, documentation, and best practices.
• Optimize existing reporting structures and recommend enhancements for performance, usability, and accuracy.
• Provide training, onboarding, and support to internal users on how to effectively leverage reporting tools.
• Partner with data engineers and developers to ensure data availability, quality, and consistency across reporting layers.
• Monitor adoption and usage of reports; solicit feedback and iterate as needed to increase business value.

Preferred Skills:

• Experience in a SaaS or product-based company.
• Familiarity with cloud data platforms
• Understanding of contact center or customer experience data
• Experience with user research, requirements gathering, or Agile product development practices.

Required Qualifications:

• Bachelor’s degree in Information Systems, Business Analytics, Computer Science, or related field.
• 4+ years of experience in reporting, data analysis, or BI product ownership
• Advanced proficiency in at least one major BI/reporting platform (e.g., Power BI, Tableau, Looker, NICE, or similar).
• Strong understanding of data modeling, ETL processes, and database querying (e.g., SQL).
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple reporting projects and prioritize based on business impact.

Requisition ID: 7160
Reporting To: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.