Renewal Operations

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

About the Role   ClickUp is looking for a Renewal Specialist to provide administrative and operational support to our global Renewals Team.   This role is essential in ensuring smooth processes, maintaining accurate data, and organizing the administrative work related to contract renewals. You will play a key role in keeping the team structured, efficient, and well-coordinated by handling documentation, tracking renewal timelines, and supporting overall team operations.   Additionally, you will assist with low-touch renewals, ensuring that smaller, less complex contracts are processed efficiently and without friction.   This is an administrative-focused and customer focused role, ideal for someone with strong attention to detail, excellent organizational skills, and the ability to work in a fast-paced environment. You will collaborate with Renewal Specialists, Account Executives, and Finance teams to ensure the seamless execution of renewal contracts and customer interactions.  

Key Responsibilities:

• Manage and track renewal contracts, ensuring timely processing and accurate documentation
• Assist with low-touch renewals, handling customer outreach, sending renewal reminders, and ensuring seamless contract execution for smaller accounts.
• Organize and maintain renewal records in CRM tools (e.g., Salesforce, Gainsight) and internal databases.
• Assist in generating renewal quotes, invoices, and contract amendments, ensuring all documentation aligns with contract terms.
• Coordinate renewal outreach efforts, including scheduling follow-ups and sending reminders to customers.
• Handle administrative tasks, such as updating account details, processing contract adjustments, and maintaining internal reports.
• Identify and escalate potential issues related to contract renewals, pricing adjustments, or customer requests.
• Collaborate with cross-functional teams, including Sales, Customer Success, and Finance, to support smooth renewal operations.

  Your Experience & Skills:

• 1+ year of experience in an administrative, sales support, or operations role in a B2B environment.
• Strong attention to detail with the ability to manage large amounts of data accurately.
• Excellent organizational and multitasking skills, capable of handling multiple administrative tasks efficiently.
• Proficient in CRM tools (Salesforce or similar) and Microsoft Excel/Google Sheets.
• Strong written and verbal communication skills, with a customer-focused approach.
• Self-motivated and proactive, with the ability to work independently in a remote environment.
• Fluent in English (spoken and written).

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Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.