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Zscaler
Senior Technical Customer Success Manager
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🌎Singapore, Singapore
6h ago
👀 1 views
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Job Description

Hybrid

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Senior Customer Success Manager to join our Customer Success team in Singapore. Reporting to the Senior Manager, Customer Success,

  • You will take full ownership of assigned accounts, advocating for customer needs within Zscaler and ensuring their success.
  • You will build and maintain strong relationships with customers through regular interactions, helping them achieve their business objectives.
  • You will partner with Field Sales to identify and pursue opportunities for account expansion and growth.
  • You will manage and resolve technical support and service issues, coordinating with cross-functional teams to deliver outcomes.
  • You will provide comprehensive product training, updates, and proactive support to maintain high levels of customer satisfaction and drive value from Zscaler services.

What We're Looking for (Minimum Qualifications)

  • 8 years of account management experience (pre- or post-sales) in the high-tech networking and information security industry.
  • Strong stakeholder management and troubleshooting skills, with an in-depth understanding of enterprise networks, TCP/IP, packet captures, and diagnostics
  • Experience in implementing and supporting web security and email security solutions, along with practical knowledge of Internet protocols (HTTP, SMTP, DNS, LDAP, FTP) and system administration (Windows, Linux, FreeBSD).

What Will Make You Stand Out (Preferred Qualifications)

  • Basic shell scripting/programming experience (e.g., bash, Perl) and SQL knowledge.
  • Experience with FreeBSD and Linux, as well as various routing and switching architectures (Cisco, Juniper, etc.).
  • Fluency in Mandarin and/or Cantonese to effectively communicate with Mandarin/Cantonese-speaking customers.

#LI-Hybrid

#LI-LK2

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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