Team Lead - Ops Academy

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Operations Academy at Adyen is dedicated to supporting the professional and personal growth of our Operations workforce. We design and execute strategic growth enablement programs, aligning with the company’s vision to empower individuals, teams, and leaders through a blend of soft skills and applied hard skills training.

As an Operations Academy Team Lead, you will lead the design, execution, and continuous improvement of learning programs aimed at onboarding and elevating talent effectively. You will oversee program performance metrics, leverage data-driven insights, and ensure a seamless learning experience for our Global Support function. In this leadership role, you will work cross-functionally with key stakeholders to enhance learning strategies and scalability across our global operations.

What You’ll Do

• Drive and deliver the vision of the Academy through strategic planning, operational management and  leadership.
• Strategize and manage comprehensive learning programs, leveraging operational expertise to drive engagement and effectiveness and lead a global team.
• Collaborate with senior stakeholders from Learning & Development (L&D), Operations leadership, and other academies to align training initiatives with business objectives.
• Evaluate organizational learning needs, utilizing data analytics to inform decision-making and optimize program impact across operations.
• Develop and Monitor KPIs to measure the effectiveness of training and development programs
• Implement and oversee scalable training methodologies, integrating in-person and digital learning solutions to enhance accessibility and participation.
• Lead program performance analysis, conducting qualitative and quantitative assessments to measure learning outcomes and drive continuous improvement.
• Act as a key advisor on learning and development strategies within the Global Ops functions, ensuring alignment with business growth and operational excellence.

Who You Are

• A collaborative leader, skilled at building strong relationships and influencing stakeholders across global diverse teams.
• 2 - 5 years of experience in program management, learning & development, and team management —preferably in a fast-paced, global environment.
• Deep understanding of learning & development principles, including program design, facilitation, and training strategy execution.
• Strong data analysis skills, with experience leveraging performance metrics to enhance learning programs.
• Exceptional communication, facilitation, and presentation skills, with the ability to align diverse viewpoints and drive strategic initiatives.
• Full professional proficiency in English, both written and verbal.
• Background in Operations or Support is a plus.
• Willing to travel to our offices in different regions

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.