We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Apple Logo

Apple

Security Support Specialist

Apply Now
🌎

Austin, Texas, United States

1d ago
👀 1 views
📥 0 clicked apply

Job Description

Description

Description
As the Customer Support Specialist you will: *Execute multiple customer service inquiries simultaneously *Track SLAs against the inquiries in Jira *Develop partnerships with security subject matter experts and teams across Apple *Contribute ideas to automate issue the identification process *Contributing to the development of a comprehensive knowledge base for consistent responses

Minimum Qualifications

Minimum Qualifications
  • 3+ Customer service experience
  • 2+ Experience triaging information and responding to large volumes of inquires
  • Strong problem solving and analytical thinking skills
  • Ability to synthesize information from multiple sources to provide customized responses tailored towards specific questions
  • Experience making data driven decisions
  • 2+ years experience in Jira
  • 2+ years experience in a Security space
  • Very strong written communication skills and ability to create and update program documentation

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Bachelor’s Degree or 3+ years equivalent work experience

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

More

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apply Now

More Jobs at Apple

Locations
Jobs by Title
Jobs by Type