HR Generalist/Workplace Coordinator

HR Generalist/Workplace Coordinator

BigCommerce is looking for a Human Resources Generalist/Workplace Coordinator. Reporting to our Manager, HR Business Partners, you’ll be instrumental in shaping our HR strategies by managing employee relations, delivering a welcoming and memorable experience for all visitors and employees at our Sydney office, driving performance management initiatives, and ensuring compliance with HR policies while creating a positive, inclusive atmosphere and supporting our workplace experiences. This in-office role will support various employee/workplace programs and initiatives, while embodying our core values of “Customer First” and “Team on Mission.” 

In this role, we have a preference for a Sydney Australia based employee who can work on-site.

**To be considered a candidate you must be located in Australia**

** Work Authorization Visa Sponsorship cannot be provided**

What You’ll Do

Generalist responsibilities

• Support the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support not only the efforts of the People & Culture department but the company’s strategic direction
• Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) in partnership with HRBPs
• Manage and resolve employee relations issues, including PIP’s, and conduct effective, thorough and objective investigations in partnership with HRBPs
• Work with HRBPs to drive execution of HR/COE programs including, but not limited to talent assessments, career pathing and organizational design
• Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines
• Support internal communications to ensure understanding and participation in People & Culture programs ensuring consistency and alignment with BigCommerce's brand identity, strategic direction, philosophies and tone
• Identify, review and analyze local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience
• Assist with processing employee changes, terminations and conducting exit interviews
• Assist with initiatives and projects that span across the globe and across functions
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Maintain positive relationships with managers and employees to promote our culture of open communication
• Support the Australian employees by providing a safe and approachable workplace environment

Office experience responsibilities

• Create an amazing office experience by fostering a warm and welcoming environment for employees and guests
• Collaborate closely with the Real Estate & Office Experience on office goals and initiatives
• Support daily office operations by managing deliveries, the mailroom, kitchen supplies, and general office upkeep, ensuring everything is neat and ready to inspire
• Assist with desk setups, workstation and office moves, and manage security access with badge distribution as well as perform regular audits
• Coordinate and supervise building and office maintenance, including managing vendor relationships to ensure high-quality service while building and maintaining strong working relationships
• Oversee conference room bookings, event space planning and room setup for company events and meetings
• Coordination of office, regional and community events—bringing our culture to life through engaging experiences. Events may occasionally take place outside regular business hours or on weekends
• Step in with ad-hoc tasks and projects as needed 

Who You Are

• Working knowledge of multiple human resource subject areas including compensation, employee relations, talent management, and recruiting with an emphasis on Australian employment law
• At least 2 years of relevant experience in Human Resources, preferably within the technology industry and/or at a high growth, rapidly evolving company.
• A well-rounded HR skillset, a true generalist who is with an appetite to apply their skills in a wide range of areas
• Passion for creating great events and workplace culture
• Meticulous and detail oriented with a focus on customer service
• Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information
• Strong working knowledge of employment laws and regulations and the ability to appropriately spot employment risk issues
• Proficiency in Google suite or Microsoft office products
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills, projects confidence and builds trust easily
• Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
• Self-starter with demonstrated success through collaboration and teamwork, and effective managing multiple competing priorities and projects
• Driven and results oriented, yet humble
• Sense of humor, and/ or the ability to laugh when things get hectic, a HUGE plus

Compensation: Base Salary, Plus Superannuation

Posted: 11, December 2024

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