Head of Credit Card Operations

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $ 280 million at a $ 1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

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We are seeking a dynamic and experienced Chief Operations Officer to join our Credit Card leadership team. The role will lead a cross-functional team responsible for all Operations including Contact Center, Collections, Disputes, Fraud Investigations, Settlements, Payments, Fulfilment, Control functions

In this role, you will be accountable for designing, building, and managing the operational ecosystem and organization needed to support and scale US-based credit card portfolios. We believe in leveraging Workflow engines, Decision Engines, and AI to drive operational efficiencies. The ideal candidate will have a strong foundation in Operations and Risk Management, complemented by expertise in leveraging the best technology platforms to enhance operating efficiency/leverage and optimize RoE.