Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for a variety of different programs that support the Vonage Professional Services Department. . A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Professional Services Senior Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.

Your key responsibilities:

Manage new process, system and operational change projects for Professional Services

Facilitate face-to-face communication and program feedback, from initial kickoff through milestone reporting and close-out to all Program Stakeholders
Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations
Participate in calls with Sales to learn about accounts and advise on best practices for potential deals or deals about to close
Manage/complete multiple projects in a timely manner while still handling daily tasks
Participate in post-project evaluation sessions

Coordinating with internal teams to identify opportunities to improve processes
Answer customer questions, via phone or email, on all company supported applications
Provide escalated customer focused support using clear and descriptive methods
Work with multiple departments to provide internal education and assistance for new programs changes and launches
Additional relevant duties as assigned
Communicate, implement and support process change initiatives as directed by management

What you will bring

Outstanding communication skills; oral and written
Excellent time management skills
Strong listening skills
Conflict management skills
Ability to work in a fast-paced environment
Detail oriented mind-set

What is required for application

Bachelor’s degree in related field preferred or equivalent experience
Prior experience (1-2 years) in a project management or related position
A background in telecommunications or VoIP is preferred

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.