Data Coordinator Field Support

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

About This Role

The Data Entry Specialist will serve as a key support partner for the Field Support Team, ensuring the accurate and efficient processing of critical customer data. This role requires strong attention to detail, adherence to compliance policies, and the ability to work within a fast-paced environment while maintaining data integrity and confidentiality.

Key Responsibilities:

• Accurately and efficiently enter customer and business-related information into proprietary applications and Salesforce, ensuring compliance with company policies and regulatory requirements.
• Collect, compile, and verify the accuracy of data received from the Field Support Team, ensuring completeness and correctness prior to entry.
• Review data for deficiencies or errors, cross-referencing multiple systems, and correcting any inconsistencies where possible. • Monitor assigned queues and tickets, ensuring timely resolution and escalation as necessary. 
• Generate and pull reports as needed, supporting business functions with accurate data insights. 
• Maintain a professional and positive working relationship with customers, internal stakeholders, and iRhythm associates. 
• Exercise appropriate judgment in escalating issues or concerns related to department operations. 
• Strictly adhere to corporate policies, HIPAA regulations, and data privacy standards when handling patient and customer information. 
• Ensure compliance with global and local regulatory standards related to data protection and customer confidentiality. 

Qualifications & Experience:

• Minimum of 2 years of experience in a high-volume data entry, customer care, or sales operations support environment. 
• Prior experience with CRM systems such as Salesforce.com or other on-demand (SaaS) platforms is highly desirable. 
• Strong data accuracy and attention to detail with a proven ability to work efficiently in a structured environment. 
• Excellent verbal and written communication skills, with the ability to collaborate across teams and time zones. 
• Ability to manage multiple tasks effectively in a fast-paced setting while ensuring data integrity. 
• A proactive approach to problem-solving with a high degree of professionalism and accountability. 
• Experience in a healthcare or regulated environment, with knowledge of HIPAA compliance and data privacy best practices, is a plus. 

Ability to adapt to changes and work collaboratively with teams across different regions. This position will operate in compliance with local employment laws and international data privacy regulations, ensuring the protection of sensitive customer and patient information.

What's In It For You

iRhythm GBS Philippines is committed to providing an exciting career path for every team member, with unlimited learning opportunities for you. Our key focus is to ensure a healthy and well-balanced work life, which is why we provide you with comprehensive health and life insurance benefits, with eligible dependent coverage. We offer a competitive compensation package and above industry standard paid leave benefits. 

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As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.