Team Manager, Seller Operations, Seller Operations

Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated leader with strong Logistics, Operations and Service background to join us as the leader for seller service experiences.

Key job responsibilities
1. Leading and developing an operation team; responsible for the overall performance management, coordination and evaluation of the team.
2. Coaching team members to deliver high performance and mentoring employees with high growth potential.
3. Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolving.
4. Communicating policies to associates as the primary information source for staff, effectively managing various talent cases.
5. Ensuring team behavior compliance and implementing corrective action.
6. Managing team SLAs (Service Level Agreements), quality, productivity and leading the team to meet the goal.
7. Leading the team to drive seller/vendor experience.
8. Trouble shooting the problems/escalations raised by the team member, assisting them to resolve the issues.
9. Driving process improvement and continuous improvement culture through ‘kaizen’ and lean projects.
10. Co-working with other partner teams such as Sales team, Tech team, Finance team and PM team etc. to ensure exception resolved and project managed.
11. Any Add-hoc task assigned by leaders.1. Good communication Skill and co-working with cross functional experience.
2. Excellent written and oral communication skills in Mandarin and English.
3. 5 years + experience in logistics/freight forwarding/customer service fields.
4. 2 years + team management experience.
5. Strong mindset of customer oriented.
6. Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to detail.1. Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
2. Prior experiences in managing Customer Service, Operations and Project Management.
3. Experience in cross boarder logistics in e-commerce.
4. Certified in Quality, Six Sigma, or Lean.
5. Proven experience in leading cross-functional projects and managing company-wide programs.

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