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360Learning

Head of Professional Services, North America

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Canada, Remote

1 month ago
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Job Description

Remote
Our Professional Services (PS) team plays a key role in onboarding new customers and delivering functional, technical, and training services. The PS team works across teams (Sales, Product, and Customer Success) to implement 360Learning in our client’s ecosystem, empower stakeholders to make the most of their platform, and spread collaborative learning across their organization. The PS team is also responsible for additional services during the customer’s lifecycle.  

You will coach a team of 12-15 consultants including Solution Delivery Managers (SDMs), and Digital Learning Specialists. Both of these teams have their own coach who will report directly into you.

"Our team is unique and composed of very talented people who are competent and positive. They will expect that you mentor them and help them grow in competencies." - Guillaume Vives, Chief Product & Technology Officer

Your mission includes:
1. Support Sales to present our PS offering and provide quotes and statements of work
2. Engage with customer executive sponsors from sales to go live to ensure we build a strong long-term relationship.
3. Manage a team of consultants working from their home office all over the country.
4. Managing between 40 and 60 onboarding projects at any given time across North America
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