Business Analyst, Payments Business Operations, PIKE

As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.



Key job responsibilities
The Payments Business Analyst is responsible for driving operational excellence across global payments product. In this role you will identify and drive to resolution payments issues impacting customers on a global scale. You will work to identify, execute, and drive projects with internal and external business partners to improve the Customer Payments Experience across Amazon. You will collaborate with teams across Amazon to improve business processes to increase operational efficiencies.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!


About the team
Payments Services owns and maintains the software which processes 20+ payment methods worldwide. The Business Operations Team supports the larger Payments Services organization which includes software development, product management and technical operations. The Business Operations team is the first contact for payment transactional issues, receiving escalations from internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.- Bachelor's degree
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience working cross functionally with tech and non-tech teams
- 2+ years of driving end to end delivery, and communicating results to senior leadership experience
- 2+ years of defining and executing against program timeline & requirements experience
- Identify and evaluate potential risks/obstacles with minimal direction from program managers. Consult, determine, and execute appropriate corrective action.- Experience in analyzing data to drive decisions
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- Experience identifying and resolving complex issues
- Experience in complex problem solving, and working in a tight schedule environment
- Payments industry experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.