Are you eager to support Customer Service associates in connecting millions of worldwide customers with billions of deliveries?
The Shipping & Delivery Support Learning & Capability Optimization team is looking for an exceptional instructional designer to create, and continuously improve, learning programs using an array of creative approaches based in learning science that inspire learners and drive productivity.
This includes both self- and instructor-led trainings for our Customer Service associates around the world. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before. The role also requires an individual who can earn trust, manage stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems.
This role requires working in the office 5 days per week.
Key job responsibilities
• Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing.
• Assist with needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience.
• Deploy a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners.
• Deploy evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics.
• Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders.
• Prioritize effectively to manage multiple concurrent projects and initiatives.
• Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services.
• Maintain knowledge of new learning approaches, technology and tools.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!• 2+ years direct experience in designing training content to include eLearning courses, instructor-led materials, job aids, system simulations, multimedia products (video, graphic, audio), and other training materials.
• 2+ years direct experience using eLearning authoring tools to build learning experiences that include assessments, interactive activities, animated videos, graphics and images, and text-based content. (Articulate Studio/Storyline, Camtasia, Adobe Creative Suite, and Vyond)
• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, working under tight timelines, and delivering results.
• Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers.
• Experience with coordination of multi-faceted global initiatives, including localization of training content.
• Bachelor’s degree, industry certifications, or equivalent experience in learning design, learning science, instructional design, educational psychology, or similar field.
• A work sample/portfolio demonstrating your experience and skill using course authoring tools and instructional design theory will be will be required as part of the hiring process.• Graduate degree in learning design, learning science, instructional design, educational psychology, or similar field.
• Experience with customer service or delivery organizations.
• Experience using learning data to inform continuous improvement.
• Experience working in a scrum-based development cycle.
• Experience using GenAI to create efficiencies.
• Fluency (verbal and written) in French, Italian, German, Spanish, Portuguese, and/or Japanese.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
