Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) builds on that foundation with a bulk storage and distribution service for FBA sellers. This team continues to innovate towards creating an integrated end-to-end supply chain offering.

We are looking for a passionate, result-oriented, and influential Sr. Program Manager to drive the Seller Experience for AWD. This is an opportunity to work in a startup like environment within Amazon and we seek candidates who are motivated by a fast-paced and highly entrepreneurial environment. This role is a part of a global organization.

The successful candidate has program management experience and skills to manage high-visibility escalations. This candidate must be professional and comfortable in engaging sellers, driving complex issues to resolution and summarizing outcomes for VP-level review. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities.

Key job responsibilities
Key responsibilities for the Sr. Program Manager will include Seller escalation tracking & resolution, leading high-visibility seller escalation coordination, compiling VP summaries, identifying campaigns to drive adoption and identifying critical sellers to provide step-by-step support. This role drives the AWD Voice of Seller program, consolidating anecdotes across teams and surfacing key pain points to drive the product roadmap and operational improvements. This role is responsible for the following actions which feed team goals:
- Increase seller adoption of critical sellers by reducing friction with white glove issue support
- Monitor seller forum and social media posts, providing responses within SLA
- Increase existing seller adoption through proactive identification of inbound/replen opportunities which can be solved with outreach campaigns and seller engagement
- Produce Voice of Seller weekly/monthly program report outs- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.