With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Are you looking for a strategic job opportunity with a unique and spirited team converging strategy, design, and research with a focus on customer experience? If so, you may want to join the Experience Strategy & Design Studio team as a Senior Experience Research Strategist!
How we are different from other research and design teams:
• We are strategic more than tactical and work primarily on large scale end-to-end experiences. This means we have more interaction with executives.
• We operate within a horizontal team format, where we lead with influence to cultivate key partnerships across organizations within Microsoft.
• Much of our work is fast-paced, agile, and iterative.
We could be the right team for you if you are looking for a team with:
• An inclusive and collaborative environment, encouraging diverse team perspectives.
• A culture of thought leadership, shepherding customer-centricity at the team’s core.
• Agency and creative freedom to generate energy with stakeholders through dynamic storytelling and visually appealing artifacts.
• The ability to create clarity amidst ambiguous and complex customer challenges.
• A diverse and energetic team that lives across four countries.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
