Service Desk Technician

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

Under the direction of the Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.     

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with Global Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating, updating, and maintaining knowledge base articles for internal use.
• Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable.
• Work closely with Service Desk Manager to manage various team projects.
• Help with onboarding / offboarding employees and imaging new laptops.

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.
• 1+ years of practical experience in the computer industry.
• Organizational skills: managing multiple projects at a time.
• Very good practical Jira experience.
• Communication skills: able to effectively communicate, good vision able to work through challenging situations.
• Very good organizational skills.
• Self-motivated good vision looking forward.

Benefits

Digicert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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