Technical Specialist

InterSystems Corporation, a leading developer of database and integration technologies, is seeking candidates for Sr Technical Specialist within the Service Executive Team. The role is client-facing, wide-ranging, challenging, and rewarding. Position involves problem solving within HealthShare environments through a mixture of application knowledge, troubleshooting, and applying development and operational best practices.

Responsibilities:

• Leverage interpersonal, technical skillset, and collaborate with others to ensure close, long-term client relationships
• Recommend model design, development patterns, migration strategies, operational best practices, and elimination of technical debt
• Participate in HealthShare upgrades, resolving adjunct problems as they arise
• Work closely with customer teams, especially during the early stages of adoption and technically challenging projects, to ensure their success
• Help to inform standard and customized on-site training in a classroom environment
• Support our clients during select beta test programs or pre-launches
• Keep up to date with InterSystems products and contemporary IT industry developments and undertake any relevant self-development or training
• Provide clear suggestions for product improvement with valid, documented customer use cases and collaborate on their implementation

Qualifications:

• Personal presence to establish yourself as a customer’s trusted advisor and identify champions within the customer
• Outstanding interpersonal, communication, and presentation skills
• Strong technical and business writing skills, proven business analysis and problem-solving skills
• Demonstrated expertise in troubleshooting HealthShare, including utility development
• Demonstrated experience with a wide variety of industry standards, including healthcare protocols (FHIR, HL7, CCD/CDA, X12, etc.) a plus

• Experience with networking or system architecture.
• Ability to solve difficult problems and develop creative solutions, identify key issues/problems through analysis and questions, and approach problems systematically
• Creative and open-minded approach to issue investigation and provide a fully documented resolution.
• Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy
• Ability to independently pursue ideas/initiatives while adhering to and promoting best practices, comfortable with novel situations; raising issues of concern.

Education

• University degree or 6+ years’ experience managing large, complex projects, preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Some development experience in InterSystems technologies required.
• Continued pursuit of Certification/Continuing Education, such as:
• InterSystems Applications
• System Management and/or Architecture
• Network Management
• IT Project Management

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.