IT Support Specialist

Sisense helps businesses make data-driven decisions. As an IT Support Specialist, you will play a crucial role in ensuring our employees have access to the tools and systems they need to work efficiently. This role is a great opportunity for a junior IT professional to develop hands-on experience in IT support while working in a fast-paced, global environment. The IT Support Specialist will also be directly responsible for IT operations in our Tel Aviv office.

Why Join Us?

This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.

What You Will Be Doing

In Your First 30 Days:

• Learn about Sisense’s IT systems, tools, and workflows.
• Manage user onboarding and offboarding, including access setup and hardware provisioning.
• Support employees with IT issues through walk-ups, email, and chat.
• Resolve IT tickets using the Global IT Ticketing System (Freshservice).
• Assist in managing Mac and Windows devices using MDM tool.
• Work with Active Directory to manage user accounts and permissions.
• Provide onsite IT support for employees, meeting rooms, and company events.
• Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.

By Day 60:

• Identify and implement improvements to internal IT processes and suggest automation ideas.
• Assist with equipment purchases, asset management, and coordinating repairs with vendors.
• Maintain IT asset inventory and update documentation for hardware and software resources.
• Support remote employees by troubleshooting connectivity and access issues.
• Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.

By Day 90:

• Provide IT support for executives and senior leadership as needed.
• Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
• Document IT procedures and contribute to improving response times and resolution efficiency.
• Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.

What We Are Looking For

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
• 1-2 years of experience in IT support, troubleshooting, and problem-solving.
• Strong familiarity with Windows and Mac operating systems, as well as mobile platforms.
• Basic understanding of networking, Active Directory, IT security principles, and cloud-based tools.
• Experience with IT ticketing systems, hardware setup, and troubleshooting is a plus.
• Ability to work independently and to be a team player, learn quickly, and manage multiple tasks efficiently.
• Strong communication skills and a customer service mindset.
• Must be comfortable providing in-person IT support and managing IT responsibilities for the Tel Aviv office.
• Should be familiar with providing services using tools like SSO, VPN, MDM, Productivity tools like Slack, G-Suite, Atlasian, Office 365 etc.

Additional Details

• Full-time role with standard working hours.
• Hybrid work model, with regular in-office presence required for IT operations in Tel Aviv, at least twice a week is a must.
• Opportunity for career growth within a global IT team.

This is an excellent opportunity for a junior IT professional looking to develop their skills and take responsibility for IT operations in a growing international company.