Customer Success Manager , Amazon Key

Amazon Key is seeking an experienced Account Manager to join our Sales team. In this crucial role, you will be responsible for managing and growing relationships with existing multifamily real estate accounts, ensuring customer satisfaction, and driving building/revenue growth for Amazon Key's innovative smart building access solutions.

Key job responsibilities
- Serve as the primary point of contact for a portfolio of key Amazon Key accounts
- Develop and implement account strategies to maximize customer satisfaction and revenue growth
- Collaborate closely with internal teams including Operations, Marketing, and Program Management to ensure seamless product integration and customer experience
- Identify upselling and cross-selling opportunities within existing accounts
- Conduct regular account reviews and business planning sessions with clients
- Monitor and report on account performance metrics and customer feedback
- Address and resolve customer concerns, serving as an escalation point for complex issues
- Stay informed about Amazon Key products, features, and industry trends to provide expert guidance to clients


About the team
Amazon Key is revolutionizing smart access solutions for homes and businesses. The team develops and maintains the largest multi-family real estate accounts in the US, as well as the portfolio expansion strategy, to drive customer obsession and revenue opportunities for both the customer and Amazon.- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.