Senior Director, Education

Who we seek: 

The Senior Director of Education will manage all ongoing BigID Education and University operations to help us grow our cross-domain educational program. The Senior Director of Education will lead the design, planning, and delivery of multiple educational data security and privacy offerings through remote and in-person venues, advance certification and knowledge initiatives, schedule and facilitate learning events, help expand the BigID community, and support the sales and delivery process as needed from the educational side.

This high-visibility role requires strong training design and delivery experience and proven leadership skills. The Senior Director of Education will work with many internal functions to build the cross-domain data curriculum, manage the trainers and content developers, and partner with external industry experts to provide subject-matter expertise.

Our ideal candidate:

You are self-motivated, hands-on, and intellectually curious. You love data and technical education and have the passion and the patience to mentor others and help them improve at their job. You worked as an educational professional in a corporate environment and love creating exemplary knowledge content that benefits external and internal learners. You can readily understand clients’ business and regulatory data challenges and concerns and avidly bring their perspectives to the organization.

You are comfortable interacting with people at all levels of the organization. You have the resourcefulness, creativity, strategic thinking, and desire to solve complex educational challenges and to hold a pivotal role in serving the knowledge needs of a global cross-industry learner body in a key compliance and technology forefront.

What you’ll do: 

• Develop a comprehensive education strategy aligned with the company's software products and services.
• Develop and implement the vision and strategy for the company's online university, ensuring alignment with business objectives and customer needs.
• Lead and manage a team of instructional designers, trainers, knowledge managers, certification managers, and BigID University developers.
• Collaborate with strategic partners to enhance educational offerings to meet market demands.
• Establish key performance indicators (KPIs) to measure the effectiveness of educational programs and continuously improve based on feedback and data analysis.
• Schedule and facilitate educational events and programs, including standalone webinars, boot camps, and longer multi-session programs.
• Support education discovery and planning calls with prospects, explaining our training portfolio and helping with course tailoring tasks as relevant.
• Work closely with product management, marketing, and customer success teams to ensure educational offerings are effectively integrated into overall customer engagement strategies.
• Identify opportunities for revenue-generating programs and expand custom training offerings.
• Provides detailed feedback and guidance to Product Management and Engineering teams regarding customer use cases, business requirements, and product enhancement requests.
• Analyze training needs and satisfaction results to improve educational offerings.
• Manage the education department's budget and resources effectively.

What you’ll bring:

• An undergraduate degree in Education, Information Technology/Systems, or other related disciplines (professional experience may be considered in place of a formal degree).
• Mandatory: 5+ years of experience in education and leading education teams.
• 5+ years of experience delivering or managing training to external and internal audiences.
• Creative and media experience, including video authoring and related technologies.
• Ability to work unsupervised, run simultaneous projects, provide leadership, and influence change.
• Excellent communication, presentation, and organization skills, English fluency (written and spoken), and attention to detail.
• This is a remote position, with domestic and international travel possibly required as needed to support business goals.

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

•   Care - We care about our customers and each other
•   Do - We do what it takes to make a positive impact
•   Try - We try our best and we don’t give up
•   Shine - We shine and make it our mission to always stand out

The annual base salary range is $180,000 – $220,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits: 

💻 Work from home with a global remote-first community

🏆 Global Culture Corner

🏝️ Flexible PTO and Quarterly Volunteer Days

💸  Equity Participation

🏥 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance 

📚 Learning & Development Opportunities 

💰 Fidelity Employer Sponsored 401K 

📣 Robust DEI Program with several vibrant ERG communities

🍼 Paid Parental Leave

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