Agency Regional Program Manager, RSO, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 4 years of experience with an advanced degree
• 3 years of experience working with executive stakeholders.
• 2 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

• Understanding of how to identify key business drivers, trends, and operating metrics from data.
• Understanding of the small- and medium-sized business (SMB) segment and its needs and challenges.
• Ability to manage ambiguity and adapt quickly to changing demands of the business.
• Excellent written and verbal communication skills with the ability to communicate insights to executives and cross-functional stakeholders.
• Passionate for delivering quality outputs in a fast-paced environment while working with tight deadlines and contributing to a dynamic environment.

The Revenue Strategy and Operations (RSO) organization in Google Customer Solutions (GCS) provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

The EMEA RSO team partners with the EMEA GCS Business leaders on future strategy, project managing the business process and the improvement of core business systems and infrastructure. We also work closely with the Global Sales Analytics and Solutions (SAS) team, Marketing and the other cross-functional GCS Leaders to define the path to sustainable GCS growth.

As a Regional Program Manager, you will work in collaboration with the Global Programs team and the Regional executive sponsor to shape, launch and land program changes in EMEA GCS. You will coordinate smooth quarterly operations, working with central teams to ensure managers are trained appropriately on the required steps and timelines. You will manage the engagement with sales representatiives and managers, gathering sales insights into what is working in the Program in EMEA and what improvements are needed. You will use those sales insights and data to develop a forward looking strategy to drive program performance in the region.Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

• Collaborate with global, central program owners within GCS RSO to influence the strategy and evolution of the future roadmap based on sales insights.
• Partner with EMEA GCS business managers to oversee the rollout and change management process (including training needs) for new program changes across Program teams.
• Ensure smooth business execution and drive advocacy for EMEA needs with central teams. Serve as a thought leader on future growth opportunities based on quantitative and qualitative analyses on program usage.
• Develop and execute regional projects aimed at improving sales effectiveness and productivity across the managed sales programs in conjunction with central teams.