User experience is integral to Fleetio's culture and how we build products together. One of our core beliefs as a company is "Design is an important part of everything we do."

We’re seeking a Senior UX Researcher to strengthen and elevate our research foundation at Fleetio, building on the impactful research already led by our talented product designers. As our first dedicated UX researcher, you will focus primarily on Fleetio's marketplace, especially the supply side, and will be essential in:

• Leading hands-on research initiatives – Plan, recruit, schedule, conduct and synthesize ethnographic and onsite research to uncover valuable user insights and solve complex product challenges.
• Enhancing Fleetio's research practice – Develop processes, methodologies, and standards that elevate and unify research across our product teams, setting a high bar for quality and consistency.
• Collaborating cross-functionally – Work closely with Product, Design, and Engineering teams to develop a deep understanding of our B2B users, aligning product decisions with user needs and market demands.
• Building empathy and user advocacy – Champion user-centered design throughout the company, fostering a strong understanding of our customers and their unique workflows.
• Mentoring and teaching research skills – Empower team members to deepen their research expertise, promote a unified, research-driven culture, and ensure insights are integrated across the product lifecycle.

This is an entrepreneurial role in an empowered and self-driven environment where you'll shape how we make evidence-based, user-centered decisions. If you're a high-energy, hands-on researcher who thrives on autonomy and loves building a research function from the ground up, we'd love to hear from you!

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Who you are

The ideal candidate for this role is a high-energy, hands-on researcher with a passion for uncovering deep user insights that drive impactful product decisions in a B2B environment. You’re excited by the opportunity to build and refine a research function from the ground up, drawing on your experience working autonomously or as a team of one while fostering strong collaboration across Product, Design, and Engineering. A compelling storyteller, you know how to craft engaging presentations and deliverables that bring research insights to life, inspiring empathy and driving user-centered decision-making. With a solid foundation in quantitative and qualitative research, you’re skilled at translating complex findings into structured, actionable insights that resonate with stakeholders. You’re also a natural mentor, eager to share research skills and elevate the expertise of your teammates, fostering a research-driven culture. Known for your curiosity, organization, and adaptability, you thrive in an empowered, self-driven environment where you can influence a fast-growing product.

This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.

Your Impact

• Establish and refine research processes – Set standards to enhance the quality and impact of research across Fleetio's product teams.
• Lead impactful research initiatives – Conduct ethnographic and on-site research to uncover deep user insights.
• Own our research repository – Ensure insights are accessible and actively used throughout the organization.
• Partner cross-functionally – Collaborate with Product, Design, and Engineering teams to align research initiatives with business goals.
• Advocate for the user – Champion empathy and user-centered decision-making across teams.
• Developing and refining personas, jobs-to-be-done (JTBD), and user journeys – creating foundational resources that guide product decisions and improve our understanding of user needs.
• Teach research skills – Elevate team members' research expertise and foster a research-driven culture.

Your experience

• 5+ years of professional UX research experience, ideally within a B2B SaaS environment
• Proven experience with qualitative and quantitative research methodologies, particularly in hands-on, onsite research.
• Experience working autonomously, particularly in cross-functional settings, or as a team of one.
• Excellent communication and teaching skills, with a passion for mentoring others and building a research culture.
• Strong ability to prioritize, manage time efficiently, and adapt to changing project needs.
• Familiarity with modern research tools (e.g., Sprig, Marvin, Lyssna), with a willingness to experiment with emerging methodologies.
• Exceptional user advocacy and storytelling skills, with the ability to translate complex insights into actionable recommendations.
• (Nice to have) Any relevant experience in the transportation industry.

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.