We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

• DATA CENTER OPERATIONS (DCO)

This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failures

• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment

A day in the life
A day in the life of an ID Technician is exciting and varies from day to day with a range of responsibilities, including patching fibre connections, troubleshooting link issues using our internal applications with careful planning, especially when spanning across separate data centers in different regions. We also handle hardware installation in racks, device configuration and upgrades, as well as executing scripts. Collaboration with multiple teams is crucial whilst working on projects as we maintain regular progress updates. We have access to internal systems to keep data up-to-date and use internal resources to dive deep and to keep learning.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Recognized academic or industry qualification (CCNA, JNCIA, degree or relevant work experience).
- Possess TCP/IP networking knowledge and a broad understanding of infrastructure technologies with proficientcy in network cabling, optic types, and test equipment, including VFL, power meter, and OTDR, familiarity with cabling best practices and methodologies, and the ability to troubleshoot networking, routing, and connectivity issues, including network device configuration, application interaction, and cabling infrastructure connectivity.
- Ability to specify power and cooling requirements, participate in hardware racking/stacking, and actively contribute to the migration, basic configuration, and rollout of new or upgraded hardware. Be able to move and lift computer equipment up to 50lbs.- Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF).
- Significant background in large-scale datacenter network implementations and support.
- Several years of experience working in virtualized enterprise networking environments.
- Proficient in IT best practice frameworks (ITIL, LEAN, AGILE) and operational excellence concepts or methodologies (a plus).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.