Central Operations Manager

Central Operations Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Challenge to Solve

Empower small business owners with the premier commerce enablement solution for local, independent pizzerias. 

The Role

This is a unique opportunity to join one of the most exciting and fast growing tech companies in the world, let alone the Macedonian market. A Goods Central Ops Manager at Slice is responsible for managing  and optimizing key operational processes to ensure efficiency and operational excellence. This role focuses on managing Network Inventory, preparing purchase orders, and improving delivery operations. Core responsibilities include overseeing delivery zone creation and schedules, ensuring timely routing of orders on designated delivery days, and enhancing the route, pick, and pack processes. Additionally, the Goods Central Ops Manager leads data reporting, system project management, and collaborates with the team to collect outstanding payments, ensuring timely payment processing.  The main goal is to build and expand long-term relationships with our pizzeria partners by optimizing their experience with supplies and providing them with phenomenal service. Slice’s high-energy environment offers the opportunity to learn and collaborate from and with industry experts.  Please note that this is an on-site, full-time position, and working hours are organized in 1 shift, Monday-Friday  (10 AM - 6 PM  EST). 

What you’ll do:

• Purchase Order Preparation
• Order Purchasing 
• Auto orders QA
• Inventory Management
• Routing and dispatch management
• Optimize and maintain delivery schedules frequently based on market growth and expansion
• Reorder Rate Data/Reporting
• System Customer Data Updates
• Delivery success rate tracking and systems
• People Management

The Winning Recipe

• Excellent verbal and written English; minimum C1 level
• High School diploma or College Degree preferred
• Strong communication and negotiation skills
• Positive, self-motivated, eager to learn and grow
• Collaborate effectively with team members to solve problems
• Tech-savvy; we use Google Suite
• Previous working experience in a customer-facing roles would be considered a plus 

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Personalized training at the start of your position, followed by continuous training to ensure you succeed!
• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Close partnership with account management team leads and trainers that provide all the coaching you need
• Wellbeing + learning and development program

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 4-7 days to complete and you’d be expected to start on a specific date. 

• Application
• 20 minute video call with recruiter
• 30 minute video call with hiring manager
• Potential 15 min video call with a team member
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

How to apply?

We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.

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