Connectivity Project Manager

Vonage _ Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment.

As a wholly-owned subsidiary of Ericsson, Vonage is breaking new ground and pioneering an exciting new category. Together with Ericsson, we are shaping the future of communications and redefining the value of CPaaS for enterprises, app developers and Communication Service Providers (CSPs aka Telecom Providers) by exposing and delivering advanced network capabilities from within the 5G network to drive new, innovative applications and bring future use cases to life, today.
 

Why this role matters

This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally. 
 
A newly created role with multiple stakeholders and expectations of quick market acceptance and growth, the successful candidate must have mastery of a range of leadership skills to drive the growth of advanced network APIs.
 
We seek to recruit an experienced Connectivity Project Manager (Global) to join the team. This person will ensure we develop a world class team responsible for creating the best network connectivity and innovation to drive our customers’ success. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Manage end - to - end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide.
• Liaise with account teams and carriers to ensure correct data received
• Create and support on-boarding and prioritisation  principles for internal on-boarding flows
• Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners
• Prepare the materials and Support QBRs with CSPs
• Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve and operating models
• Help with questions and queries related to product, process or general technical issues resolution
• Escalation on CSPs responces to engineering & quality teams
• Interpret and Analayse Quality test results & Raise quality test issues with carriers. Coordination between Carriers and Engineering and quality teams.

What you'll bring

• Knowledge and experience of in technical aspects on services worldwide for SMS, Voice and Number services
• Highly evolved strategic mindset capable of driving new initiatives from ideation to execution
• Experience leading complex technical projects involving extended virtual teams
• Knowledge of the cloud communications industry (UCaaS/ CCaaS and /or APIs)
• Experience working with engineering and quality management teams
• Extensive experience working directly with Carriers (CSPs) for technical on-boarding
• Strong communication and interpersonal skills
• Fluent in English language skills

What's in it for you

• Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Hybrid work
• Kafeteria

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-MW1