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Fresha

Revenue Operations Specialist

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London

11h ago
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Job Description

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

As a Revenue Operations Specialist, you will play a pivotal role in ensuring the efficiency, effectiveness, and scalability of revenue-generating teams across Europe and North America. Reporting directly to the Head of Revenue Operations, you will be responsible for optimising processes, enhancing commercial workflows, managing revenue data, and improving reporting accuracy to support key business objectives.

This role requires a strong analytical mindset, the ability to work across multiple departments, and a proactive approach to identifying inefficiencies and opportunities for growth. You will work closely with regional teams to ensure seamless alignment between Sales, Account Management, and Customer Experience, enabling them to operate at peak efficiency and drive sustainable revenue growth.

A key component of this role involves leveraging CRM systems (such as HubSpot) to extract insights, track sales performance metrics, and support commercial teams with data-driven decision-making. Your focus will be on maximising the impact of data and operational improvements on commercial performance.

As part of a fast-paced, innovative company, you will have the opportunity to develop best-in-class revenue operations processes, contribute to strategic initiatives, and work on projects that enhance Fresha’s global revenue strategy. This is an exciting and rewarding role for a highly organised, results-driven professional who thrives in a dynamic environment and enjoys working collaboratively with stakeholders across multiple regions.
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