Senior Software Engineer - Infrastructure (Bangkok based, Relocation Provided)

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team: 

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you’ll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

Join our dynamic infrastructure team in Bangkok as a Senior Software Engineer and play a key role in building scalable services to manage our cutting-edge infrastructure. This is an exciting chance to leverage your expertise in infrastructure system development and hands-on experience with Kubernetes, OpenStack, Ceph, and system management APIs to drive impactful solutions on a scale.

In this Role, you'll get to: 

• Design and develop automation toolsets to improve efficiency in Agoda’s IT infrastructure (e.g., bare metal deployment, software installation/patching, monitoring, remediation).
• Develop, maintain, and optimize Grafana dashboards—including configuring data sources, writing queries, troubleshooting performance, and supporting team members in data visualization and interpretation.
• Manage incidents, daily operational tasks, and performance tuning/troubleshooting in production and development environments, including occasional after-hours support.
• Lead and deliver end-to-end implementation projects, collaborating across multiple teams and departments.
• Coordinate datacenter operations with remote DCOE staff (e.g., server/rack provisioning, replacements, power and temperature management).
• Provide expert advice and mentorship to infrastructure team members and software developers.

What you'll Need to Succeed:

• Minimum 5 years of IT operations experience in large, complex environments
• Proficiency in Python and Go for scripting and automation
• Expertise in Grafana dashboard development and query languages (e.g., PromQL, SQL, Elasticsearch)
• Strong troubleshooting and analytical skills, with the ability to break down and resolve complex issues
• Practical experience with Kubernetes, Docker, or OpenStack operations and APIs

It’s Great If You Have:

• Experience with CI/CD tools (especially GitLab) and a DevOps background
• Familiarity with networking architecture in complex e-commerce environments
• High sense of ownership and proactive problem-solving attitude
• Excellent English communication skills and a collaborative, adaptable mindset

Benefits:

• Flexible hybrid work arrangement with the option to work remotely for part of the year
• Generous annual leave, sick leave, and public holidays
• Exclusive accommodation discounts for personal travel
• Annual allowance for wellness, learning, fitness, and travel experiences
• Opportunities for career growth through training, certifications, and internal promotions
• Competitive compensation and comprehensive health benefits

Relocation Package (for employee and family):

• Full visa sponsorship for employees, spouse, and children
• Support for airfare, travel insurance, and temporary accommodation upon arrival
• Assistance with moving household goods and pet relocation

#LI-SK1 #Singapore #IT #4 #LI-RS1 #LI-Hybrid

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.