Customer Experience Program Manager II

Surface has defined the 2 in 1 category and breathed a new life into the PC industry. With foldable devices Surface is creating yet another category for personal computing and re-imagining how people get work done. To continue delivering industry leading innovation, we need to stay close with our customers and drive their feedback in to our product lines. The Commercial Engineering organization seeks to grow usage and adoption of Surface products with enterprise customers and small business around the world. 

The Surface CXP Team is looking for Customer Experience Program Manager II to help grow our business by tackling the most complicated customer engagements around the globe. CXP Leads are expected to partner with local CSS, Partners, Sales and Marketing resources to support customers as they seek to overcome technical challenges that prevent them from adopting Surface products. CXP leads will seek to understand fundamental issues impacting specific customers and then help design solutions that will improve the experience for all our customers. As Surface continues to gain traction with business customers around the world, we have deep engineering expertise in key markets to augment the existing capabilities in the field and to ensure that learnings are communicated and adopted in Redmond. CXP Lead’s will carry accountability for a region.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.