Business Program Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Customer Health and Growth (CHG) organization within CE&S is focused on accelerating Majors growth in consumption and usage, prioritizing Customer Health, Azure Consumed Revenue (ACR) and Copilot adoption by activating Unified, programs and partners as enablers to scale.

Do you have a passion for blazing new approaches that solve the most challenging customer scenarios and translating these solutions into scalable and reusable approaches through our field execution teams? If so, we want to talk with you. We are seeking an experienced Customer Health Architect to ideate, frame and help our fields execute for our fast-growing segment of accounts: Majors. In this role, you will deeply collaborate with sister teams to drive improvement in health outcomes, i.e., Proactive Resiliency within Azure Essentials, Support Improvement, Security Optimization and remove blockers to Azure consumption for Majors at Scale; you will amplify existing field Azure motions with an eye on Majors; you will share learnings to innovate where we can be better for our customers and our field teams. Majors is about scale and speed.

Do you enjoy working with Microsoft’s field teams and our customers, and can you see a long-term vision to help drive execution strategy to accelerate Majors customer success? Do you have a record of accomplishments employing strong business and organizational skills, orchestrating across ATU, STU, CSU, BG and GPS to deliver pragmatic and innovative solutions on time? Are you a growth minded leader who provides clarity, inspires change and creates energy across a broad base of teams, groups, customers and communities? If so, this role might be ideal for you.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.