Sr. FinOps Analyst , Accounts Receivable

Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

Working Conditions:
- Open office space on site
- Report daily to Pasay office
- Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy.
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods


Key job responsibilities
Accounts Receivable
Collections
Reporting and Analysis
Process Improvement
Stakeholder engagement • Degree in Finance/Accounting/Business Studies or other related areas
• Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
• Proficient in Microsoft Excel and Word.
• Willing to work in Night and/or shifting schedule.
• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures.


• Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools
• Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.
• Excellent organizational and time-management skills
• Knowledge of Amazon business or the e-commerce/ IT industry.


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