Customer Success Manager, Cloud Security (English, Arabic)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in a customer success role in the enterprise software, cloud space, or AI space.
• Experience in security solutions domain, such as Security Operations (SecOps) i.e., Security Information Event Management (SIEM) and Security Orchestration, Automation, and Response (SOAR).
• Ability to communicate fluently in English and Arabic in order to build relationships with international and local customers.

Preferred qualifications:

• Experience working with operationalizing cyber threat intelligence and security operations.
• Experience helping customers make investments in new technologies and projects based on expected value and Return on Investment.
• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating cybersecurity solutions
• Knowledge of Google Cloud security products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Serve as the customer’s trusted advisor, providing subject matter expertise to drive product adoption aligned with customer’s strategic and operational objectives.
• Serve as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and handling any critical issue escalations.
• Develop outcomes-focused project plans and lead all phases of the post-sales customer journey from onboarding, adoption, through to renewal.
• Orchestrate relationships across cross-functional Sales, Customer Engineering, and Renewals teams and other internal business partners to deliver customer outcomes, manage and mitigate risk, and position cross-business opportunities for program expansion.
• Serve as the lead in a critical issue management role when necessary and build and present strategic, operational, and executive business reviews to senior executives. Maintain and update existing customer success metrics and databases as directed.