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ThoughtWorks

Client Principal

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Brisbane

10h ago
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Job Description

Client Partners are the trusted partner of existing Thoughtworks clients, supporting them in their business transformation journey through a technology-centric approach. They're also an extension of delivery teams, ensuring that both business and technology groups are aligned. By staying continuously connected with a customer's business and technology strategy as well as our offerings, they drive customer growth while positioning Thoughtworks as trusted industry leaders.

Job responsibilities

  • Achieve established revenue targets, forecast and manage sales, revenue and margins within existing customers.
  • Build and nurture strong relationships with a portfolio of clients, serving as their trusted advisor and primary point of contact for managed services.
  • You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful.
  • You will engage in consultative business development, growing relationships both vertically and horizontally .
  • Track key account metrics, including customer satisfaction, service usage, and financial outcomes, to ensure targets are met and exceeded.
  • You will take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts.
  • Through proactive communication, strategic planning, and a focus on excellence, you will help clients maximize the value of their partnership while uncovering opportunities to deepen engagement and deliver innovative solutions.
  • Manage a diverse client portfolio, prioritizing efforts based on account size, strategic importance, and growth potential while maintaining a personalised approach.
  • Identify and execute upsell and cross-sell opportunities, while effectively managing contract renewals and negotiations to maximize account value.
  • Stay current with Thoughtworks’ business strategy and IT goals.

Job qualifications

Technical Skills

  • You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win' value propositions at both company and individual levels.
  • Salesforce experience is highly regarded. 
  • Experience working in a partner-driven ecosystem, especially within a Cloud and/or professional services discipline highly regarded.
  • Intermediate knowledge and/or education/certification within Cloud infrastructure highly regarded. 

Professional Skills

  • A forward-thinking mindset - you infuse thought leadership and innovation into how you partner with a client.
  • A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories.
  • You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change.
  • You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue.
  • Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you.
  • You thrive in a collaborative, flat environment that values transparency, openness, feedback and change.
  • You don't shy away from negotiation -- you see it as an opportunity to establish credibility and a positive rapport with the client.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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