Training Coordinator

Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.

 

 

 

• Support and execute the weekly training plan, per facility, per shift schedule
• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
• Coordinate the training Ambassador-identification and certification program
• Support and validate new hire onboarding processes and Ambassador training methods
• Support the site-level Associate Experience Week program, for new Salaried leaders
• Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
• Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Fully understand operational processes/workflows and daily production goals
• Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike

What you'll need:

• Reliable attendance and punctuality.
• Strong work ethic with the ability to manage-through multiple, competing priorities.
• Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.
• Proven skills observing performance and identifying performance gaps.
• Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.
• Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.