Learning Specialist II, Trust & Safety

Trust & Safety is critically important to our overall business, providing policy development, implementation, and enforcement through internal and external resources to create a safer experience on our platform for our users. We’re looking for a Learning Specialist II to help us build the future of learning/training for Pinterest’s Trust and Safety organization. This role requires deep subject matter expertise to create and scale training in support of our Trust and Safety Policy, Quality, and Enforcement teams. You should have experience delivering global learning solutions at scale, working with senior leaders, and measuring the impact of training initiatives.

What you’ll do:

• Partner with internal stakeholders/subject matter experts to develop, facilitate and deliver training to ensure Business Process Outsourcing (BPO) vendor and Trust and Safety employee knowledge management. 
• Work collaboratively with the training manager and internal stakeholders to identify training needs, problems and suggest training solutions.
• Own end-to-end creation and delivery of innovative training that is easily digestible for adult learners and applied across virtual, video and e-learning modalities.
• Facilitate interactive training sessions, delivering an exceptional learning experience for participants.
• Manage multiple projects and priorities simultaneously and mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.
• Assess the impact of training and measure knowledge retention in, identifying where knowledge and skills gaps remain.
• Identify risks and opportunities across multiple projects within Trust and Safety Training.
• Develop and deliver an exceptional onboarding experience for new Trust and Safety employees.
• Lead governance around training documentation and the knowledge base, ensuring updates are made in accordance with policy or enforcement changes.
• Leverage the learning management tool (LMS) to create learning paths, manage learner groups, assign training to the relevant audiences and monitor completion & reporting. 

What we’re looking for:

• 5+ years of experience in developing and delivering adult learning programming and training. 
• 2+ years of experience in Trust and Safety training management highly preferred. 
• Experience managing the full content development lifecycle from needs analysis to training evaluation using instructional design assessment strategies.
• Excellent written and verbal communication, including strong presentation and facilitation skills.
• Instructional design knowledge and application with the ability to transform content into highly engaging and impactful learning experiences. Knowledge of instructional design tools (Articulate, Google slides etc.). 
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to operate autonomously in an evolving and fast paced environment. 
• Experience in managing LMS and KB (Knowledge base) tools and platforms. 
• Comfortable viewing, discussing, and training on controversial, graphic, or sensitive content.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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