Job Description

Remote

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

This role involves working with our engineering teams to triage and remediate issues in our software products and developing enhancements to those products.

What Success Looks Like

In 3 months

- Gain a working understanding of the software products you will be supporting

- Acquire facility with all troubleshooting techniques related to these products

- Establish an understanding of the Arcadia organization and build relationships with stakeholders in other areas of the business

- Participate in Scrum rituals with your team to identify potential for process improvements

In 6 months

- Work with your technical lead to formalize documentation of common issues and steps for resolution

- Improve observability (logging and metrics) of the software products you will be supporting

- Work closely with the production support team to educate them on triage techniques with the goal of improving their self-service abilities

- Participate in code reviews for other team members

- Provide coverage when other team members are unavailable

In 12 months

- Have acquired expertise in two or more software products that your team supports

- Mentor new team members in how to triage and remediate issues

- Be able to identify high priority items

- Be knowledgeable about workarounds

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