Project Manager - Partner Onboarding Success Global HQ (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join a really exciting opportunity to be a part of a dynamic and fast-growing team at Glovo. The Partner Content Ops department plays a crucial role in ensuring a seamless experience for both partners and customers.

Here are some key aspects of the role that stand out:

• Onboarding Experience: Ensuring a smooth and efficient onboarding process for thousands of new partners every day is essential for the company's growth.
• Partner Content Management: Maintaining high-quality partner content on the Customer App is crucial for attracting and retaining customers. This involves managing everything from menu items to store information.
• Collaboration: Working closely with various teams, including partner onboarding, customer support, and product teams, is essential to ensure a cohesive and efficient workflow.
• If you're passionate about operations, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, this could be a great opportunity for you.

The successful candidate must be a self-starter, results-oriented, analytical, and passionate about innovation and entrepreneurship. The role would mean not only providing data and insights to guide the team to make the right decisions but also owning full projects related to the Partners. Ownership and responsibilities will be given to you from day one.

THE JOURNEY

• Define the onboarding and incubation strategy for each type of partner working closely with Commercial and Product teams to execute it.
• Identify productivity improvement opportunities in all the internal partner onboarding tools (e.g., Salesforce) and define a plan with product teams to execute it.
• Implement innovative projects (e.g., AI-driven solutions) to improve partner experience while optimizing costs.
• Control metrics of Activation SLAs (how many days are we taking to onboard a partner), Uptime and # orders of New partners, Agents productivity.
• Daily interaction with Content Local teams to assure process adherence and project implementation.
• Execute end-to-end projects at a global level.

WHAT YOU WILL BRING TO THE RIDE

• 3-5 years of experience in fast-paced company environments (Consulting, Startups, Tech companies, etc.)
• Project management: experience in managing high-complexity projects with different background stakeholders and different levels of seniority
• Analytical skills: breaking big problems into smaller ones and problem-solving skills, with adaptability to change, is a must
• Experience with CRM tools such as Salesforce is a plus
• Experience with reporting tools such as Looker, Tableau, and Google Data Studio is a plus
• Good communication skills in English (plus Spanish as a bonus)
• Great team player and organizational skills
• International studies or experience is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!